Heatwaveliving

At Heatwave Living, we believe that a warm, inviting home should be accessible to everyone without unnecessary delays. That’s why we take great care in ensuring that your order reaches you quickly, safely, and with as little hassle as possible. Our shipping policy is designed to give you peace of mind, so you can focus on transforming your home into a cozy haven with our range of fireplaces and indoor heating solutions.

Free Shipping
We’re pleased to offer free shipping on all orders over $69.99, ensuring that you get your fireplace or heating solution delivered to your door without additional cost. Whether you’re ordering a sleek electric fireplace or a high-efficiency heating system, we want to make the delivery process easy and affordable for you.

Flat-Rate Shipping
For orders under $69.99, we offer a simple, flat-rate shipping fee of $8.99. This ensures that even if you’re purchasing smaller accessories or components, your delivery costs remain predictable and budget-friendly.

Delivery Times
Once your order has been processed, you can expect prompt and efficient shipping. While delivery times may vary based on your location and the specific product, most orders are processed and shipped within 1-3 business days. After shipment, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery every step of the way.

Shipping Areas
We currently ship throughout the United States, bringing warmth and comfort to homes across the country. Unfortunately, we do not offer international shipping at this time, but we are continually working on expanding our reach to serve more customers.

Order Tracking
We know how important it is to stay informed about your order’s progress. Once your purchase is on its way, you will receive a tracking number via email. This allows you to track your shipment in real-time and estimate its arrival so you can plan accordingly.

Damaged or Lost Packages
At Heatwave Living, we take every precaution to ensure that your products arrive in perfect condition. However, if your order arrives damaged or doesn’t arrive at all, please reach out to us immediately. We are committed to resolving any issues swiftly, offering a replacement or working with the courier to track down your package.

Questions About Shipping?
If you have any questions regarding our shipping policies, order statuses, or delivery times, our customer support team is ready to assist. Simply send us an email at [email protected], and we’ll be happy to help with all your shipping-related inquiries.

Thank you for choosing Heatwave Living! We’re excited to help you bring warmth, comfort, and style to your home with our trusted products and reliable shipping.